Quiz 5

What impact does KM have on products?

a., KM impacts only knowledge-based products.

b., KM impacts only value-added products.

c., KM impacts both value-added and knowledge-based products. *

d., KM only impacts people, processes, and performance, not products.

e., KM can only have an indirect impact on products through process innovation.

Question 2

In knowledge-based product organizations, such as consulting firms, KM is __________.

a., necessary for survival

b., not utilized due to the knowledge-based nature of the industry

c., failing to provide any return on investment (ROI)

d., used for process re-engineering, but not for specific products *

e., inexpensive to perform

Question 3

How does KM enable a sustainable competitive advantage?

a., Knowledge needed to effectively exploit resources must be learned, which takes a long time to duplicate.

b., Knowledge-based products are difficult to imitate due to copyright and patent laws.

c., Knowledge-enabled improvement in process efficiency produces a large return on investment (ROI).*

d., Employee job satisfaction is difficult to replicate across organizations.

e., Staying informed of changing business circumstances improves employee adaptability.

Question 4

Which of the following is not a way described in the text for KM to impact people?

a., Facilitates learning from other individuals.

b., Enhances job satisfaction.

c., Increases an employee's net pay.*

d., Enables employees to be more flexible.

e., Facilitates learning from external sources.

Question 5

One important way in which learning through socialization may be facilitated involves the use of a __________.

a., electronic books (e-books)

b., community of practice *

c., learning management system

d., online help system

e., performance support knowledgebase

Question 6

What are the two main ways that KM can impact organizations?

knowledge action

Question 7

According to the joint IDC and Knowledge Management Magazine survey, which of the following is one of the top three reasons that US firms adopt KM?

a., Organizing ever-increasing quantities of knowledge.

b., Developing a knowledge sharing organizational culture.

c., Because it's hard to measure.

d., Retaining expertise of employees. ***

e., Because it's the latest management fad.

Question 8.

Communities of practice provide participating employees _________ over their own work practices.