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Rachel is the CEO for WeTalkHelp, a company that provides help desk and call centre services to small companies. Rachel has asked for your advice
Rachel is the CEO for WeTalkHelp, a company that provides help desk and call centre services to small companies. Rachel has asked for your advice on the organization compensation-level policy. Due to tight profit margins in the industry, WeTalkHelp is deploying a lag strategy. For several years now, WeTalkHelp has been experiencing high turnover with the help desk/call centre staff. Turnover reached an all-time high of 18% in 2023 (the industry standard is 8%.) State your recommendation for WeTalkHelp's compensation strategy. (1 sentence) Provide a rationale for your recommendation that addresses the major factors the company should consider when choosing a compensation-level strategy. (3-4 sentences)
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