Ramphora Projects is a small manufacturer that creates glass on demand for both commercial and residential customers. With a devoted clientele, the business has been operating for more than 10 years. However, the business has encountered several difficulties recently: Due to the economic downturn and the emergence of online retailers who provide quicker and less expensive alternatives, there is a decrease in the demand for custom-made glass. The business has lost a few of its most important customers to rivals who provide more inventive and varied product offerings. The company has seen a high rate of employee turnover because of low pay, unfavourable working conditions, and a dearth of opportunities for professional growth, particularly among its skilled workers. The business has experienced delays, complaints from customers, and quality problems because of outdated equipment, inefficient processes, and inadequate training. because of dated machinery, ineffective procedures, and insufficient training. Mr. Ramphora the company's owner, came to the realization that he had to act to preserve his enterprise. To determine his employees' training needs and create training interventions that would enhance their performance, he made the decision to carry out a learning and development needs analysis (LDNA) 2.1 Which approach (proactive or reactive)