Question
Rasmussen Video Systems (RVS) manufactures wireless home theatre systems and incurred sales of $8.9 million in the year. RVS has the following information pertaining to
Rasmussen Video Systems (RVS) manufactures wireless home theatre systems and incurred sales of $8.9 million in the year. RVS has the following information pertaining to quality costs (in $000s):
Quality cost category Item Amount
Internal failure Scrap 160
Internal failure Rework costs 150
Appraisal Incoming materials inspection 20
Prevention Training 15
External failure Warranty repair 200
Prevention Supplier evaluations 45
Appraisal Line inspection 85
External failure Customer support 60
Internal failure Breakdown maintenance 50
Appraisal Product testing 40
The Director of Operations has suggested changes to the manufacturing process that will cost $1,500,000, but will reduce the amount of scrap and rework by 35%. Furthermore, line inspection costs can be reduced by 15%.
If the changes were to proceed and the $1,500,000 investment is made, what are the new appraisal costs as a percentage of sales?
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