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RazorCab Company, Inc The Company owns a fleet of 80 cabs. All the cabs are of the same make and model. However, they may be
RazorCab Company, Inc The Company owns a fleet of 80 cabs. All the cabs are of the same make and model. However, they may be from different years. The Company is organized into three departments: Dispatching, Maintenance, and Management Control. The Dispatching department does the following activities: dispatching cabs, scheduling drivers, and keeping record of operating expenses and revenue. The Maintenance department takes care of preventive maintenance and repairs of the vehicles. It has sufficient excess capacity to provide services to external customers and does so. The Management Control department is responsible for planning, policy setting, financing, payroll, accounting, recruitment, etc. Management Control periodically advertises and receives applications for cab drivers. It carefully scrutinizes applications especially police records, prior employment history, etc. and makes recruitments and keeps them on file. Most of the applications are usually from part-time work seekers. Given that the number of cab drivers is far more than the available number of cabs, work is uniformly distributed amongst the drivers in a round robin fashion. Cab drivers are guaranteed 80 hours every two months. Every month, management selects cab drivers that are to work that month and passes the information to dispatching department. The Dispatching department is responsible for detailed daily and weekly scheduling. Also, given that cab drivers have different preferences regarding working hours, efforts are made to satisfy their preferences equitably. There is no limit on the number of hours a cab driver may elect to work after they have been employed for six months, prior to this, new cab drivers are allowed only to work 8 hours in a work day, and no one is allowed to work more than 12 hours in a day At the beginning of the work-shift, a cab driver visits the company premises to pickup his or her cab. They fill out a "shift work sheet form." It has two sections: "pickup information" and "drop back information." Pickup information includes driver name, identification number, cab number, cab status, mileage, fuel level, pick up time, etc. Usually they deliver the cab back to the premises. At that time they fill out "drop back" details like mileage, fuel levels, fill-ups made, number of journeys made, details of each journey, fares collected, tips collected, etc. The Dispatching department may sometimes allow cab drivers to take the cab home if circumstances permit and demand The Dispatching department hands cabs over to the Maintenance department both for routine preventive maintenance as well as for any repairs. Necessary repairs are reported by drivers in the "drop back" details Customers usually call-in for cabs. They give their location and approximate time of pick-up. They also inquire about fares and lodge complaints. The maximum advance reservation is 24 hours with the exception of airport pickups and drop offs which can be scheduled as far out as 4 weeks The company has divided its operations region into 10 areas. On receiving a call from customers, the dispatcher checks for any available cab in that area, or in the neighboring areas and informs the customer when the cab will arrive and the approximate fare. Because some areas are more lucrative than others (e.g., area 2 contains the airport), cab drivers must be rotated through area assignments in a fair manner To facilitate dispatchers optimally dispatching cabs, drivers are required to call-in every half hour and infornm the dispatcher about their current location and status. All cabs and dispatching department have CB radios to facilitate this. With permission from dispatchers, cab drivers can also pick up passengers on their own. Dispatchers provide the following information to the Management Control department everyday 1) Daily Expenses report (operating) RazorCab Company, Inc The Company owns a fleet of 80 cabs. All the cabs are of the same make and model. However, they may be from different years. The Company is organized into three departments: Dispatching, Maintenance, and Management Control. The Dispatching department does the following activities: dispatching cabs, scheduling drivers, and keeping record of operating expenses and revenue. The Maintenance department takes care of preventive maintenance and repairs of the vehicles. It has sufficient excess capacity to provide services to external customers and does so. The Management Control department is responsible for planning, policy setting, financing, payroll, accounting, recruitment, etc. Management Control periodically advertises and receives applications for cab drivers. It carefully scrutinizes applications especially police records, prior employment history, etc. and makes recruitments and keeps them on file. Most of the applications are usually from part-time work seekers. Given that the number of cab drivers is far more than the available number of cabs, work is uniformly distributed amongst the drivers in a round robin fashion. Cab drivers are guaranteed 80 hours every two months. Every month, management selects cab drivers that are to work that month and passes the information to dispatching department. The Dispatching department is responsible for detailed daily and weekly scheduling. Also, given that cab drivers have different preferences regarding working hours, efforts are made to satisfy their preferences equitably. There is no limit on the number of hours a cab driver may elect to work after they have been employed for six months, prior to this, new cab drivers are allowed only to work 8 hours in a work day, and no one is allowed to work more than 12 hours in a day At the beginning of the work-shift, a cab driver visits the company premises to pickup his or her cab. They fill out a "shift work sheet form." It has two sections: "pickup information" and "drop back information." Pickup information includes driver name, identification number, cab number, cab status, mileage, fuel level, pick up time, etc. Usually they deliver the cab back to the premises. At that time they fill out "drop back" details like mileage, fuel levels, fill-ups made, number of journeys made, details of each journey, fares collected, tips collected, etc. The Dispatching department may sometimes allow cab drivers to take the cab home if circumstances permit and demand The Dispatching department hands cabs over to the Maintenance department both for routine preventive maintenance as well as for any repairs. Necessary repairs are reported by drivers in the "drop back" details Customers usually call-in for cabs. They give their location and approximate time of pick-up. They also inquire about fares and lodge complaints. The maximum advance reservation is 24 hours with the exception of airport pickups and drop offs which can be scheduled as far out as 4 weeks The company has divided its operations region into 10 areas. On receiving a call from customers, the dispatcher checks for any available cab in that area, or in the neighboring areas and informs the customer when the cab will arrive and the approximate fare. Because some areas are more lucrative than others (e.g., area 2 contains the airport), cab drivers must be rotated through area assignments in a fair manner To facilitate dispatchers optimally dispatching cabs, drivers are required to call-in every half hour and infornm the dispatcher about their current location and status. All cabs and dispatching department have CB radios to facilitate this. With permission from dispatchers, cab drivers can also pick up passengers on their own. Dispatchers provide the following information to the Management Control department everyday 1) Daily Expenses report (operating)
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