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Read about Fiji Revenue & Customs Authority's (FRCA) critical success factors in its 2015 Annual report and answer the following questions. Question Draw up a

Read about Fiji Revenue & Customs Authority's (FRCA) critical success factors in its 2015 Annual report and answer the following questions.

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Draw up a customized BSC for FRCA. In drawing up the Balanced Scorecard, each appropriate perspectives of the customized Balanced Scorecard must have at least three objectives, three lag and three lead indicators. General lag and lead indicators that does not reflect FRCA's operation is unacceptable.

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