read and analyze the case stud in which you are required to identify issues evaluate various scenarios and apply appropriate solutions.

simon and nadia who worked for an accounts department, nadia was young and ambitious and simon was near retirement age and had a lot of knowledge compared to nadia, being his junior nadia always felt that simon could be more helpful in explaining issues to her which she did not have experience on. whenever she approached him about something she did not understand he would be quite dismissive and say leave it with me i will attend to this although he would this left nadia quite unsatisfied as it would be helpful if he could explain things to her which would allow her to deal with issues herself.

simon unknown to the rest of the office had recently gone through a divorce which was tough on him. naida asked simon for his input as her usual but on this particular occasion he snapped at her saying can not you do it yourself, i cant always hold your hand and rectify your mistakes nadia blew up stating if you could be bothered to to your job properly and explain this to me then i would not have to keep bothering you.

this incident lead to a number of other heated arguments in front of other staff members resulting in them both being sat down with their supervisor. the meeting was not productive and eac of them elt like they had not been heard by their supervisor who simply said they must work together and be professional and put their personal issues to one side.