Question
Read Case Study # 19 (Mending Relationships After a Communication Breakdown) by Roger F. Hogu in the Case Studies Compendium entitled Case Studies in Organizational
ReadCase Study # 19 (Mending Relationships After a Communication Breakdown) by Roger F. Hoguin the Case Studies Compendium entitled"Case Studies in Organizational Behavior and Theory for Health Care"by Gloria Deckard and Nancy Borkowski. Answer questions 1 -7
- What are the causes of the communication breakdown in the case study? Assess the flows of communication in the organization.
- Do you approve of the way Harry handled the issue? Why or why not?
- What would have been the proper procedure for Mary to recruit Harry's employee?
- Using Herzberg's Two-Factor Theory and Adam's Equity Theory, explain Christina's choice. How should have Christina handled the job offer?
- Which conflict-handling mode did Harry use to resolve the issue? Why did he use this mode?
- Put yourself in Harry's position, how would you have resolved the situation?
- Assess Ellen's handling of the situation. Was it appropriate? Why?
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Managing Information Technology
Authors: Carol Brown, Daniel DeHayes, Jeffrey Hoffer, Wainright Marti
7th Edition
132146320, 978-0132146326
