Read each statement carellly, and then circle the letter of the correct answer. 1. Which of the following statements is the most concrete? a) A big increase b) A 120 percent increase c) Sizeable savings (1) A promising investment 2. Which of the following sentences best illustrates conversational tone? a) All members are herewith instructed to return their health forms. b) Return the above-referenced health form to the undersigned. c) Please return your health form to me. d) Your properly completed health forms must be returned to me forthwith. 3. When exchanging multiple e-mails with someone on the same topic: a) use the same subject line to avoid confusion b) write a descriptive kind of subject line c) modify the subject line with each response (1) change the topic whenever the date changes but not before 4. The most effective meetings are those in which: a) everyone participates b) only the group leader talks c) only the experts on the topic talk d) parliamentary procedure is ignored