Read: Lead Your Business Through the Coronavirus Crisis. The Covid 19 virus has had unparalleled impacts on the lives of the people throughout the World. The business cycles, international trade, and operations of businesses on global and local level have been interrupted. Nevertheless, companies have to act today and make smart decisions in order to survive and bounce back in the future.

Picture yourself in a management role in an international company affected by Coronavirus. You are asked to come up with three decisions: Strategic, Tactical and Operational (see examples in table 11.1 on page 375) related to your business to be implemented throughout organization. What would those decisions be? Be specific and realistic.

Decision making can also be classified into three categories based on the level at which they occur. 1. Strategic decisions . set the course for an organization. Changing strategic direction or introducing a new product that requires years of development would represent a strategic decision. 2 . Tactical decisions ! are decisions about how things will get done. For example, issuing a coupon to increase sales would fall into this category. 3. Operational decisions ! are decisions that employees make each day to run the organization. Helping serve customer needs through routine interactions or order fulfillment would be an example of this type of decision. Table 11.1 Examples of Decisions Commonly Made Within Organizations Level of Who Typically Makes Decision Examples of Decision Decisions Should we merge with another company? Strategic Should we pursue a new product line? Top management teams, CEOs, decisions Boards of Directors Should we downsize our organization? What should we do to help facilitate employees from the Tactical two companies working together? How should we market the new product line? Managers decisions Who should be let go when we downsize? How often should I communicate with my new Operational coworkers? Employees throughout the decisions What should I say to customers about our new product? organization How will I balance my new work demands? In this chapter we are going to discuss different decision-making models designed to understand and evaluate the effectiveness of nonprogrammed decisions. We will cover four decision-making approaches, starting with the rational decision-making model, moving to the bounded rationality decision-making model, the intuitive decision-making model, and ending with the creative decision-making model