Read the attached case:

Answer the following questions:

• What is one constructive way for the group to confront Erica? What is one destructive way for the group to confront Erica?
• What is one constructive way for the group to confront Frank? What is one destructive way for the group to confront Frank?
• What are 5 things that could be done to reduce social loafing on the accounting team?

Al, Beth, Cathy, Dave, Erica and Frank all work as junior accountants for Price Waterhouse in Philadelphia. Each was hired about 1% years ago to the audit department and all report to Gloria, a manager. They were assigned to work as a team on the audit of manufacturing plant of ABC Industries, a medium sized company in a small town about 2 hours west of Philadelphia. The plan as described by Gloria was that the team would stay in the area of the plant for 5 days, starting on a Monday. Each person was assigned a particular part of the overall audit (e.g. A1 would review accounts payable, Beth physical inventory of raw material and nished goods, etc.) and on Thursday, the team would meet in the afternoon to finalize their report and then deliver it to Gloria when she arrived on Friday morning. Gloria would review the report and in the aftemoon, meet with the plant manager. Al, Beth, Cathy, Dave, and Erica drove together from Philadelphia on Sunday and checked into the hotel. Frank who was from a nearby town wanted to stay with his parents, so he drove himself on Friday evening. Monday morning the 5 people at the hotel drove together to the plant, arrived at 8:00 AM, and each met with a person from ABC Industries and began to collect information. Frank arrived at about 10AM, saying he had had trouble with his car. At 5:00 PM, Frank left, saying that his mother had dinner waiting for him. The rest of the team stayed until about 6:30 PM before returning to the hotel. On Tuesday and Wednesday, there was a similar pattern with Frank arriving somewhat later than the rest of the team and leaving at 5:00PM. Monday, Erica immediately ran into problems with the accounts receivable manager who said that their computer system had been upgraded over the previous weekend and he (the manager) was having trouble accessing the accounts receivable records. Eric-a was supposed to compare the computer-based records to the physical bills that had been sent and to the bank deposits. She worked much of the morning trying to organize the bills, but eventually ran out of things to do. At that point, she went around to other team members to see if she could help them. When the computer problem still hadn't been resolved by the end of the day, Erica called Gloria to ask for directions. Gloria said the team should continue the audit and to report back again the next day. On Tuesday, about 1:00 PM, the accounts receivable manager told Erica that he could nally access the records. She spent the rest of the day working through her tasks; reluctantly leaving at 6:30 PM when the rest of the team wanted to get back to the hotel. Wednesday, Erica was still behind schedule and stayed as late as she could convince the team to stay. Thursday afternoon, when the team met as planned, both Erica and Frank had not completed their parts. The team decided to spend the aftemoon nishing everything and then meet in the evening to nalize the report. At 5:00 PM, Frank said that no one was paying attention to his ideas and announced that he was leaving. The rest of the team was angry and several said so, but Frank left anyway. The team went back to the hotel and worked until 11:00 PM finishing the project. The following week Gloria assigned the same people to do another audit for a New Jersey company. Al, Beth, Cathy and Dave got together after work to talk about what to do for the next audit. Decide what the team should do regarding Erica and Frank