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Read the attached case study by Ton and Reavis (2017) . Analyze the case study by completing the following areas: Case summary Problems/Issues Discuss how

Read the attached case study by Ton and Reavis (2017). Analyze the case study by completing the following areas:

Case summary

Problems/Issues

Discuss how a performance scorecard would be useful for Quest Diagnostics or another tool for improving operations.

What methods could they use to improve quality performance?

If you were the CEO of Quest Diagnostics, how would you approach the issues? What would be your recommendations/action plan?

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