Read the below case study and answer the questions that follow. Capitec, FNB, Absa and Nedbank are looking for these skills in 2023 absa) While South African banks continue to source individuals with financial expertise, skils in information technology (IT), digital O technology, and emerging risk advisory, among others, are in high demand in 2023 due to strong digital uptake According to Nedbank CEO Mike Brown, due to the Covid-19 pandemic, the adoption of the digital economy accelerated to rapidly. in 2022, Nedbank saw a 50% increase in new digital sales, while app transaction volumes increased 239% from pre-Covid a 2019. Additionally, Brown noted that Money app active users increased by 157%, and app transaction values increased by 273%. NB added that, as of January 2023, contactless payments for credit and fusion account for more than 60% of all ansactions, while physical card swipes account for less than 1%. ead of Spend and Customer Value Management at FNB Card, Ashley Saffy, said that consumer preference towards digital anking and smart devices is due to convenience and a higher level of of security. IS Contactless is a faster payment method, and it uses near-field communication (NFC) technology, which is 2 less vulnerable fraud than traditional` contact` driven payment methods," said Saffy. a result of the growing digital economy , Nedbank group executive of human resources, Deborah Fuller, told usinessTech that ongoing regulatory change and changing customer needs increasingly drives the demand for critical new pabilities and skills. 2023, FNB, Nedbank, Capitec, and Absa said they are actively ooking for the following for Multi-Stack engineers System developers and analysts; Data Scientists; UI and UX Designers; Software Test Analysts; Quantitative Analysts; Actuaries; and Cyber Risk Specialists ler added that it would be advantageous to to job seekers to to have experience in critical skills regarding the n it vementioned positions, which includeDigital and emerging technology: Data and analytics; Multi-stack development skills- such as Artificial Intelligence (Al). cloud, Machine Learning (ML), and blockchain; as User Interface (UI) and User Experience (UX) skills; Actuarial and predictive analytics skils; and Emerging risk advisory skill - such as cyber risk, climate risk and open banking risk. amongst others. However, despite digital innovations, banks are still financial service providers requiring finance expertise and skills relevant to their branch and corporate real estate operations "We are continuously looking for energetic client-driven individuals to support our branch and service support centres," said Capitec. Therefore, banks are also actively looking for the following: Chartered Accounts (CA) Bankers Credit Managers Customer Service Consultants Investment bankers Branch and relationship managers With these skills and qualifications in demand, FNB human capital executive, Donald Khumalo, noted that, although newly in hired personnel varies year-on-year, FNB had hired 2,000 new permanent employees in in 2022. Fuller added that Nedbank had hired 1,000 new employees, and an Absa spokesperson revealed the group hired an estimated 8,000 new personnel in 2022 - including contract and contingent employees. Capitec also noted a recruitment average of of around 1,629 new personnel per annum. a Adding to the growing recruitment numbers, All three banks added that they are talent retentive and focus on growing the job opportunities of existing employees There is a significant investment in reskilling and upskilling the the existing workforce with critical skills needed to provide career growth opportunities, minimise job osses and build a flowing pipeline of talent in the long term," said Fuller. of In 2023, she added that Nedbank is also focused on the Youth Employment Service (YES) to contribute to curbing the hie to youth unemployment rate by mentoring and nurturing young talent and allowing them to obtain valuable work experience Reference: htps:/|businesstech.co za/news/banking/65986.1/nb-nedbank-capitec-and-absa-are-looking-for-these-sklls-in-2023/ da abstracted: [06/02/2023]Question (20 Marks) Financial banks are keen in hiring new employees in 2023, with reference to the case study's employment statistics figures in in 2022. Discuss the Macro environmental forces that has the potential to give banks new opportunities and pose threats at the same time in the next coming years. NB: Marks will be awarded based on the ability to show critical thinking and using applicable and practical examples. Question 2 (10Marks) With new skills required by big financial institutions this has led to a need to offer newly developed products which will ensure safety and better service offered to potential customers. Consumers has their own way on adopting new products. Identify and list the five stages that a consumer of FNB S most likely to go through when deciding to buy an online banking a service. The END.