Read the case for analysis, "Hermitage Escalator Company," at the end of Chapter 9 then answer the following questions: 1. How might Hermitage codify and manage the knowledge of experienced maintenance technicians into the new rules to be written for handling maintenance responses under the upcoming deluge of big data from the Internet of Things? Explain. 2. How might big data analytics actually be more costly rather than less costly with respect to maintaining escalators? 3. What specific value might come from analyzing data on past maintenance calls? What specific data do you think would have value? Why