Read the case study Gati: Achieving Quality Excellence in Shipment Delivery and answer the following questions:

Case study questions:

What were the major concerns Murarka regarding the recently launched premium express

scheme at Gati? Specifically mention one TQM tool and explain it$.$

How did Gati differentiate its premium express delivery operations from the general shipment

process?$|$

What were the key challenges faced by the logistics industry in India in $2017,$ and how did Gati

aim to address or overcome these challenges?

What were the operational bottlenecks and management issues faced by Gati in the

implementation of the premium express scheme?

What was the role of Mahendra Agarwal in setting targets and goals for Gati, and how did these

goals align with the company's values and services?