Read the case study Ombudsman to the Rescue and answer the questions below. Cite at least one resource from study materials or additional information obtained from the online library, or any other academic or professional source to support each answer.

1. 1. What is an ombudsman and what is his/her main job?
2. 2. Which type of negotiation do you think the ombudsman used to help identify the conflict, a distributive negotiation or an integrative negotiation? Why?
3. 3. Which process of alternative dispute resolution did the ombudsman use? Explain your answer.
4. 4. In your opinion, was the resolution of the conflict at Sigmet an effective one?

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1an An ombudsman is a neutral and independent third party who serves as a mediator or facilitator to ... View the full answer