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Read the case study on pg. 242 of your textbook, Managing Conflict through Communication. Recall a recent conflict you observed or experienced that concerned a
Read the case study on pg. 242 of your textbook, Managing Conflict through Communication.
Recall a recent conflict you observed or experienced that concerned a tangible issue or problem that is a scarce resource (not enough time together or money, a single object or place you can't share, etc.). The conflict should be one that you resolved or have managed for the time being.
- Write short description of the conflict, and then analyze it by answering the following questions.
- Discuss which of the four elements of negotiation were involved in an attempt to resolve the conflict (aspiration point, status quo point, bargaining range, and/or resistance point).
- How did you use one or more of the four ways to generate more options (prioritizing, bridging, etc.)?
- How did you incorporate the recommendations for converting competitive negotiation to cooperation (talking cooperation, fractionation, etc.)?
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