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Read the case study on pg. 242 of your textbook, Managing Conflict through Communication. Recall a recent conflict you observed or experienced that concerned a

Read the case study on pg. 242 of your textbook, Managing Conflict through Communication.

Recall a recent conflict you observed or experienced that concerned a tangible issue or problem that is a scarce resource (not enough time together or money, a single object or place you can't share, etc.). The conflict should be one that you resolved or have managed for the time being.

  1. Write short description of the conflict, and then analyze it by answering the following questions.
  2. Discuss which of the four elements of negotiation were involved in an attempt to resolve the conflict (aspiration point, status quo point, bargaining range, and/or resistance point).
  3. How did you use one or more of the four ways to generate more options (prioritizing, bridging, etc.)?
  4. How did you incorporate the recommendations for converting competitive negotiation to cooperation (talking cooperation, fractionation, etc.)?

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