Read the extract below and answer the questions that follow. Case: Project Scope Management at EEC Bank's IT Projects A55 Bank is the pioneer private commercial bank in Ethiopia alter the downfall of the military regime and the introduction of the market economic policy in 1991. It was established by 455 founder shareholders with a paid-up capital of Birr 24.2 million. Licensed on November 19, 1994, it started banking operations on February 13, 1995. The number of shareholders and paid-up capital increased continuously and currently reached over 3,?99 and Birr 2.9 billion. respectively. Likewise, as of end June 2915. its total assets reached Sirr 55.3 billion with over 355 branches found across the country. It is the rst private bank in Ethiopia to exceed a billion-profit mark in the history of Ethiopian private banks in the nancial year 2915. Annual Report 291 T115. The bank has a vision to be one of the top ten private banks in East Africa by 292 5. ABC Sank implemented and continues to implement many IT projects to carry out its operations effectively and to achieve its vision. The following are key projects implemented: . Gore banking system . Hardware and Network intrastmcture . Channel Service applications like ATM. M-Wallet and Internet Banking . Document management system . Anti-Money Laundering solution . Material Management System . Human Resource Management System . Trade Finance System ' CRMICC ' ESE Some projects are developed locally but external vendors implement most of the projects. A separate project management office handles all the implemented and ongoing IT projects. Previously. only one project manager was assigned for all projects but currently there are three project managers assigned to ABC's IT projects. The project team is composed of functional and technical staff. Some of them are assigned exclusively to the project and some accomplish the project work together with their existing operations work. Project management in general and project scope management in particular. are typically tied to organizational objectives and help to achieve specic outcomes. The ability to dene and then effectively control the scope of a project depends a lot on the goals and requirements of the project. For this reason. it is necessary to gather the project requirements up front. before the planning for the project starts. By clearly understanding the needs of the stakeholders and the capabilities and constraints of ABC's resources. the bank has a higher chance of success. This case study looks at the practice and challenges of scope management in IT projects in ABC Bank. The case study examines the how scope is dened; what are the major sources of scope creep; and what are the problems experienced by ABC Bank with regards to scope management. This includes exploring the challenges. strengths and weaknesses of the project ofcei'team in managing project scope. ABC bank follows a predictive approach especially for all projects implemented by external vendors. The project requirements are gathered and deliverables are dened up front. before the bank even starts the project. During the project life cycle. the users of the solutions always bring new requirements that were not included in the scope at the beginning. Scope changes also happen because even though project implementation requires meeting with stakeholders to gather requirements. there is often a lack of sufcient stakeholder involvement making it another source for QUESTION 3 {25 Marks] Advise how the IT project team at ABC Bank could use ANY TWO [2} of the 1rarious scope management tools and techniques available, to manage each step ot the scope management methodology].r presented in question 2. QUESTION =1- {25 Marks] Hypothesise what would be an acceptable framework within which to allow scope creep in IT projects at ABC Bank. scope creep. Fu rthermcre, the bank wants to be competitive in the marl-net and wants to include all functionalities sewed by other banks that in turn creates scope creep. as it is often not dened during requirements collection. New technological advancements in the sector adds yet another dimension of scope creep. A lack of resources. a lack of scope control and poor requirements analysis are all drivers of scope creep. The amount of change requests increases from time to time and managing these changes created much stress tor the project team. As a result of these changes. the bank is continuously being exposed to additional costs and the time to complete a project is also extended beyond the baseline plan. The project office faces many challenges during the implementation and even after the formal closure of the projects due to these ongoing scope change requests. A furdter impact of the continuous scope change requests during project is a reduction of the project team morale. A signicant gap was identied in managing the scope of projects at ABC Bank that allowed for the ongoing changes to the scope of IT projects and managing it was a serious challenge for the project team. Source: Belete (2019}