Read the following case and use your knowledge of this chapter's concepts to answer the questions that follow.

Tyler Faces a Feedback Challenge

Tyler is the chief operations officer (COO) of Mining and Drilling Co., a company that manufactures equipment for the mining industry. With the CEO being heavily involved in strategy formulation, mergers and acquisitions, and company finances, Tyler is essentially in charge of running the company. With all the exploration for resources in recent years, the company is prospering.

Tyler sees a major part of his role at Mining and Drilling to be that of a leader who inspires, guides, and monitors the behavior of subordinates. At the moment, Tyler is facing what he considers to be a delicate issue. He wants to provide constructive feedback to one of his direct reports, Gus, the director of materials management. The feedback has to do with incidents he heard about Guss relationships with staff members. Although none of these incidents or reported incidents rumors deal with behavior that violates the code of conduct at Mining and Drilling, they suggest poor professionalism.

Sherry, an office manager, once told Tyler that Gus often stares at her in a lecherous manner. Sherry also said that Gus tends to stand about five inches from her when they have a conversation about work-related matters.

A few weeks ago, Tyler heard Garth, the IT manager, joke about how much advice and help Gus wants with his off-the-job communication technology pursuits, such as setting up a smart house and inter-connecting the electronic devices in his home.

Last week Tyler asked Kaitlin, his administrative assistant, how she and her family planned to spend the weekend. Kaitlin said with a sarcastic expression on her face, As usual, I will have to put a lot of time into deleting the dozens of text messages Gus sends me. I dont do anything to encourage Gus, but he keeps bombarding me with silly messages. Last night he sent me five texts about cute things his dog did recently.

Tyler was wondering how he should approach Gus about his behavior, which is unbecoming to a company executive, yet still not in violation of company policy. I should give Gus some feedback about these problems, thought Tyler. Yet, I dont want to damage my relationship with one of the key leaders at Mining and Drilling.

Tyler believes that the incidents reported about Gus do not warrant the attention of a COO. However, because Tyler still believes that Gus needs coaching, he decides to engage an executive coach to help Gus. Which of the following executive coaches should Tyler hire to coach Gus?

a. Hap, who engages deeply with the managers and encourages them to reach out to him before making any major consequential decisions.

b. Katarzyna, who makes the effort to understand the managers' work settings and counsels them on their weaknesses that could interfere with their effectiveness

c. Hari, who provides specific advice on what the managers should have done or should do and believes leaders should perform well without clear expectations

d. Helene, who forms connections with the leaders she works with and delves into their personal and emotional issues