• Read the following scenario: You are a sales representative for a company that encourages staff to log time in the field and away from the office. You are expected to begin and end your day at the office. You notice that each day when you arrive and return another co-worker is already there, and you wonder whether this person spends most of his / her time at the office. At your weekly sales meeting, you are informed of your co-workers' outstanding sales performance. You suspect that this co-worker is spending more time flattering the boss instead of working leads in the field, and as a result is getting the best client referrals. Your own sales numbers have steadily decreased since this other sales representative was hired.

• Define the problem in the scenario that you have chosen.
• Analyze the problem in the scenario.
• Generate options for solving the problem in the scenario.
• Evaluate the options for solving the problem. Decide on the best option for solving the problem.
• Explain how you will implement the decision made and reflect on whether this option was the most effective.