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Read the Fortune article, The Toughest Customers: How Hardheaded Business Metrics Can Help the Hard-Core Homeless, by Cait Murphy. and then answer the following questions.

Read the Fortune article, "The Toughest Customers: How Hardheaded Business Metrics Can Help the Hard-Core Homeless," by Cait Murphy. and then answer the following questions. How does the article define "chronic" homelessness? In what ways does homelessness cost a city money? What are the estimated costs of a chronic homeless person to various cities? What are the steps suggested to address the problem? What is the estimated cost of implementing this program in New York? What results have been seen? In terms of incremental analysis, frame the relevant costs in this situation.

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