Read the "New Approach to Making Decisions" exercise. Answer 4 questions posted below.

A New Approach to Making Decisions

Managers are typically effective at focusing on problems and diagnosing what is wrong and how to fix it when they have to make a decision. The typical questions managers might ask themselves include: What is the problem here? What is the cause of this problem? Why is this problem happening to me? What alternatives do I have? What is the best alternative? How do I implement this alternative?

There is a novel approach to decision-making, called outcome-directed thinking, that some managers have learned to use. It focuses on future outcomes and possibilities rather than on the causes of the problem. People tend to feel more positive emotions, have more creative ideas, and experience more optimism about solving a problem when they focus on desired future outcomes rather than on who or what caused the problem.

Step 1. Think of a problem that you have in your life right now, in which something is not what you would like it to be. It could be any problem that you are having at school, home, or work that you would like to solve. Summarize the problem here in a few words: ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Step 2. Now write brief answers to the following questions:

A. What outcome do I really want with respect to this problem? (Your answer equals your desired result about the problem.)

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B. How will I know when I have achieved this future outcome? (What will I see, hear, and feel?)

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C. What resources do I need to pursue this future outcome?

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D. What is the first step I can take to achieve this outcome?

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Step 3. Answer this: Do you feel that you have created the beginning of a solution that you can implement? Is your thinking more creative and effective by focusing on achieving a desired outcome rather than on the cause of the problem?

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