Read the opening case and answer the question in short at the end of the case in less than 5-6 sentences for each question.

OPENING CASE New employee orientation is one of the most com cancer, heart care, transplants, and the neurosciences. monly used HRD approaches, but popularity is no Altogether, the Mayo Clinic employs over 55,000 guarantee that programs will be of high quality and people. Roughly 32,000 of these individuals work in effectiveness. As we discuss in this chapter, the various locations throughout Rochester, Minnesota, challenges to providing effective orientation pro- with over 23,000 additional staff employed at locations grams are significant, and problems with these pro in Arizona, Florida, lowa, and Wisconsin. Founded by grams are common. Ideally, an orientation program Dr. William W. Mayo in 1892, and then built up by his should provide new employees with the information two sons, the Mayo Clinic has long had a strong sense they need in a way that helps them adjust to the of culture and values that it seeks to convey to both organization as soon as possible. In addition, the ori- patients and staff. The challenge presented to a team entation period is an opportune time to allay concerns. of Mayo Clinic staff was how to redesign the Clinic's reinforce the organization's values, and energize new orientation program to accomplish all that was needed employees with their new assignments. But many by such a program. organizations fail to take full advantage of this oppor- tunity. Instead, they inundate recruits with infor Questions: If you were part of the Mayo Clinic team mation, including information they may not need or charged with redesigning the orientation program for which may be contradictory. Further, many organiza staff in Rochester, Minnesota, what approach or tions often see orientation primarily as a way to pro approaches would you recommend? What information cess new employees (i.e., completing paperwork), or content do you think is most critical to convey during rather than as a way to inspire them and make them orientation? What types of training methods or activities feel good about the choice they have made to join an would you recommend? How long do you think the ori- organization entation program should last? The Mayo Clinic is known for world-class treat- SOURCE: Mayo Clinic in Rochester, Minnesota (2011). Accessed ment of patients, particularly in areas concerning on March 9, 2011 at: http://www.mayoclinic.org/rochester/