1. Read the recall notice titled Recall Notice-Harness Buckle.pdf and the recall notice titled Recall Notice-Honest Kitchen.pdf. Chose one of these notices and prepare a one-half page analysis of the recall notice that includes the following information: a. Identify whether the recall notice uses the direct approach or the indirect approach. Then, explain your answer and provide an excerpted example of text from the recall notice to support your answer. If the direct approach was used, identify the neutral or positive statement that was used to identify with the reader. Next, identify the statement(s) used to identify the bad news. If the indirect approach was used, identify the buffer statement that was used. Next, identify the buffer type and strategy b. Identify at least three components of the recall notice's detailed explanation used to support the bad news. To do this, you must identify excerpted text from the notice and discuss how you believe the details of the excerpted text serves to do at least three of the following: Preserves a long standing relationship with the reader Apologizes to the reader Expresses sympathy without admitting guilt or blame Leads the reader to the conclusion of the bad news Maintains focus on the issue at hand to defuse emotions Uses a logical approach Avoids hiding behind company policy c. Identify how the recall notice was closed by listing and discussing excerpted text which serves as evidence of at least two of the following: Avoids an uncertain conclusion Manages future correspondence Expresses optimism Respects the impact of the negative message on the reader Offers an alternative solution Offers positive statements but avoids false hope BUS 113 Business Communications Recall Announcement SOURCE: http://www.toysrusinc.com/safety/recalls/harness- buckle-recall-2014-announcement/ HARNESS BUCKLE RECALL - 2014 ANNOUNCEMENT As part of our continuous product testing and improvement process, Graco identified that food and dried liquids that can make some harness buckles progressively more difficult to open over time or become stuck in the latched position. Therefore, we have decided to conduct a voluntary recall on the harness buckles used on all toddler convertible car seats and harnessed booster seats. Graco would like to stress this Cleaning Tips for Harness Buckles: To clean your buckle, turn the restraint over and push the retainer through the harness strap slot. Place the buckle in a cup of warm water and gently agitate the buckle, pressing the red button several times while it is in the water. Do not submerge the harness webbing and do not use soaps or lubricants, only rinse the harness buckle with warm does not in any way affect the performance of the car seat or the effectiveness of the buckle to restrain the child. And a car seat is always the safest way to transport your child. water. Shake out the excess water and allow the harness buckle to air dry. Reattach the harness buckle into the same slot and re-check Injuries Reported: 0 Number of Units Affected: 3.7 million harness for correct installation according to the car seat manual before use. Dates Produced: Comfort Sport: October 1, 2010 through September 30, 2013; Smart Seat and Smart Seat with Safety Surround: November 1, 2010 through September 11, 2013, All other affected models: 2009 through July 2013 Top Things to Know about Graco's Harness Buckle Recall Video Tips: Cleaning Harness Buckles Opening Harness Buckles Replacing Harness Buckles MSRP: $99.00-$399.99 Models Affected: Toddler Convertible Car Seats: Cozy Cline, Comfort Sport, Classic Ride 50, My Ride 65, My Ride 70, My Ride 65 with Safety Surround, Size4Me 70, My Size 70, Head Wise 70 with Safety Surround, Ready Ride, Smart Seat, and Smart Seat with Safety Surround. Harnessed Booster Seats: Nautilus 3-in-1, Nautilus Elite, Nautilus Plus, Argos 70, and Argos 70 Elite. Solution Download instructions for replacing buckles: MyRideTM Car Seats Size4MeTM Car Seats NautilusTM Car Seats ArgosTM Car Seats For additional Q&A information, please visit: http://www.pages02.net/newellrubbermaid/ harness- buckles. Recalled Harness Buckles New and Improved Harness Buckles SAFETY RECALL The Signature and the QT buckles on Convertible and Harnessed Booster car seats are the only buckles affected by this recall. If your car seat has a square red button, your car seat already has a new buckle and there is no need to contact Graco. Graco Children's Products Inc. Convertible Car Seats and Harnessed Booster Car Seats With the Signature and QT Buckles The car seats included are: Graco offers a new and improved replacement harness buckle to affected consumers at no cost. Please note, if you have registered your car seat with Graco, you will automatically receive a Consumer Notification Letter with instructions on how to order a buckle repair kit. If you have not registered your car seat, click here to place your order. You may continue using your car seat until your buckle repair kit arrives. To reduce the chance of difficulty unlatching the buckle while you are waiting to receive your buckle repair kit, users should clean their buckles according to the following instructions. Comfort Sport My Size 70 Nautilus 3-in-1 Classic Ride 50 Head Wise 70 Nautilus Elite My Ride 65 My Ride 70 Argos 70 Cozi Cline Smart Seat Size4Me 70 My Ride 65 with Safety Surround DEFECT: If a harness buckle becomes difficult to open or stuck in the latched position, a caregiver could be delayed from removing a child from a car seat in the event of an emergency. If you are experiencing difficulty with your harness buckle and cleaning has not improved its performance, please contact our Graco customer service team at 800-345-4109 (Monday through Friday from 9 a.m. until 5 p.m.) orconsumerservices@gracobaby.com. These car seats were manufactured between 2009 and July 2013. Seats manufactured after July 2013 (and after September 2013 for Smart Seat) use a different harness buckle. The recall does not affect Graco infant car seats and Travel Systems. BUS 113 Business Communications Recall Recalled Lots Announcement Item Code Product Name Production Date V4 + VR Lot Number 2332A 10 lb. box (batches 1-3) 3062A (batches 8-9) Size 4 lb. box, SOURCE: http://www.thehonestkitchen.com/thk-blog/honest- kitchen-recall-announcement-from-our-president/ VERVE 8/20/12 VR VERVE 11/1/12 10 lb. box 9/18/12 I oz. sample 2622A (batch 3) TM THRIVE honest kitchen recall announcement from our Z4 + ZR ZEAL 8/14/12 4 lb. box, 10 Ib. box (batches 1-5) 10 lb. box 2272A president February 21, 2013 ZR ZEAL 9/21/12 2652A (batches 1-4) No other lots of food besides these five distinct lots noted above, are affected. These means that all other Dear Honest Kitchen Customer, I'm writing to inform you that today we are voluntarily recalling recipes (those which do not call for parsley, and even Verve, five lots of our Verve, Zeal and Thrive products, which were produced between August and November 2012 and sold nationwide in the US and Canada via retail stores, mail order and online after August 2012. We are taking this precautionary action after learning that one of our raw ingredients suppliers has recalled a batch of human-grade parsley that has the potential to contain Salmonella. The batch of parsley was shipped to us in 2012 and used in the five lots of finished Honest Kitchen products. We've included specific details about which lots are being recalled, directions on how you can obtain a full refund for the affected lots, and information on the potential effects of Salmonella in our official recall press release. Zeal and Thrive made during the August to November time frame but with different lot numbers from the 5 noted above because those batches were produced with different parsley) are not in question, and are not subject to recall. What to do if you have the recalled product? If you have possession of recalled lots of Honest Kitchen Verve, Zeal or Thrive products, please follow these instructions: Stop feeding the products to your pets Remove the UPC (bar code) and lot code from the packaging. Lot codes are located on the top of product boxes either adjacent to or opposite the UPC. At The Honest Kitchen, we are accountable for every pound of food that we produce and ultimately, when it comes to the way we do business, the buck stops with me. We are committed to always providing healthy, quality products that balance gentle production methods with a focus on safety and integrity, and along with my team, I have built our company over the last decade on the principles of honesty, transparency and openness. Discard the contents in a covered trash receptacle. Submit for a replacement or full refund of the MSRP of the affected products (plus we will reimburse you $1.00 to cover your postage), by mailing the UPC and lot code along with a completed Reimbursement Form to The Honest Kitchen, 145 14th Street, San Diego, Calif. 92101, Attn: Reimbursements. All refunds will be processed within five business days (plus postage time). We work closely with each of our suppliers to carefully source our human grade ingredients. Our finished products are made in a human food facility and held to the same high quality control standards as human food products. And, humans taste the products we make as part of our quality control and R&D processes. If you have questions, concerns, or frustrations, please call our toll free number, 1-866-437-9729 or send an email to info@thehonestkitchen.com. Customer service representatives will be available Monday through Friday, 8 a.m. to 4 p.m. PST to respond to inquiries. As you may know, Salmonella can appear in many human foods, from pistachios to mangoes, but it trends particularly high in meats, eggs and leafy greens such as spinach, lettuce and herbs. To further protect you from the risks Salmonella can pose, we're adding additional steps to our food safety I apologize for the inconvenience this situation has created and I promise that we will continue to operate our family business in a way that lives up to the high standards that you have always expected from us. program: All dehydrated leafy greens (parsley, basil, dandelion, spinach and alfalfa) will be steamed, to eliminate pathogens while maintaining our commitment to very gentle production that retains and protects the nutrients that nature provides. We will conduct additional tests for pathogens on all leafy greens when they arrive at our manufacturing facility. We are no longer purchasing any ingredients from the supplier that provided the parsley being recalled. We are committed to continually evolving and adapting our procedures to prevent problems like this from occurring in the future.