Read the scenario below. List questions or additional information you need address or gather to properly assess the complaint. What principle/s may apply to this scenario?

The Competition Bureau of Canada uncovered that Canadians were overcharged for some packaged bread products in Loblaw, and other stores across Canada.In response, Loblaw offered eligible customers a $25 Loblaw Card that could be used to purchase items sold in their grocery stores.

The complainant attempted to register for a Loblaw Card. He was notified by Loblaw that as part of its process to confirm that they were issuing a $25 Loblaw Card to a single eligible person, they were writing to request some additional information, specifically a copy of either: (i) a current utility bill or (ii) a valid driver's licence.

The complainant objected to having to provide the additional information as he felt Loblaw was collecting information unnecessary for its Loblaw Card Program. He also expressed concern about the information being processed by a Program Administrator in the United States.