Read the Service Transition Abridged Case Study. In this article, a service transition manager describe his/her personal experience on a SAP implementation project. What's your overall thoughts about this article? What is the most intriguing part of the article?How do the manager's approaches match with service transition processes in ITIL framework? What would you do if you were the manager? I just throw out some discussion ideas here. Feel free to discuss something else as long as it relates to the article and service transition.