Read the Shouldice Hospital: A Cut Above case presented in Ch. 5 of Operations and Supply Chain Management (17th edition) by Jacobs.

Analyze the case using techniques and tools related to capacity planning including learning curves, bottlenecks, scheduling, and the psychology of waiting, service mapping, and blueprinting.

Prepare a 10-minute presentation with speaker's notes for the hospital board of trustees on how to manage increased demand as a result of the expansion of Medicaid and access to healthcare.

Create a handout for the board members that summarizes/illustrates the key points of your presentation.