Read the statement below and indicate whether the statement is true or false.

Mr. Waite approached Footloose Bank for finance. Mr. Waite wants to buy a car and is of the opinion that an overdraft will be the best type of finance.

Footloose Bank should act in the spirit of customer service and provide an overdraft although the bank knows that an overdraft is not the best product for the customer's service.

True or false?