Read the story below and choose the correct front office terms from the term bank after the story, to fill in the blanks. Terms can be used more than once, and every term is used at least once. The _ 1 walked up to the confused-looking guest. "Would you like help with your bags?" she asked. The guest replied, "Yes, I need to _2 " They walked up to the 3 . The guest said to the 4 "I have a reservation for tonight." The 5 looked for the reservation in the 6 . The agent said "there is no 7 for you in the computer. The guest said "that is impossible. I made a 8 last week with my credit card. I called the hotel's 9 in Chicago. The agent said "I'm sorry, let me get the manager in charge, the 10 The 11 asked, "what is the problem?" The guest answered, "I specifically made a 12 , not a 13 because I wanted to be sure I had a place to sleep tonight." The 14 answered, "I am very sorry. We have no rooms tonight. We have a big wedding in our 15 , and all our sleeping rooms are occupied. I can find a room for you in a nearby hotel." When the guest arrived at the new hotel, he was quickly checked in. The front desk agent created a 16 in the 17 to show the guest was registered in the hotel. The agent also created a _18 to keep a record of all the guest's charges and payments. Before the guest left to go to the room, the agent asked, "Would you like a _19_tomorrow morning?" The guest replied "Yes, at 8 am. I have an early business meeting to attend." bell attendant front office manager property management system function room check-in guaranteed reservation central reservation center guest folio front desk front desk agent nonguaranteed reservation wake-up call registration record reservation record