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read through the case study United Airlines' Service-Recovery Challenge After Reputation Meltdown. There is a pdf of the case in the resources section of My
read through the case study "United Airlines' Service-Recovery Challenge After Reputation Meltdown". There is a pdf of the case in the resources section of My Courses. After reading the case st
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Management
Authors: Stephen P. Robbins, Mary A. Coulter
12th edition
133043606, 978-0133043600
