ReadCase Study # 15-9 (Conflict-Handling Styles)in thetextbook, Organizational Behavior in Health Care, 4th edition, by N. Borkowski & K.A. Meese, pages 293-294.

Respondto Scenario Questions below: Scenarios One, Two, Three, and FourCase Study Discussion Questions.

Scenario One Question: '

How should the radiologist handle this conflict with the internist?

Scenario Two Question:

How should the young female family physician handle this conflict with the division chief?

Scenario Three Question:'

How should the VPCA handle this conflict with the manager?

Scenario Four Question:

How should the dean handle this conflict with the chair of the Department of Anatomy and Cell Biology?

When responding to the questions, apply the conflict-handling and negotiation styles from Module 6 in thetextbook, Organizational Behavior in Health Care, 4th edition, by N. Borkowski & K.A. Meese

Scenario One

A radiologist on the staff of a large community hospital was stopped after a staff meeting by a colleague in internal medicine. On Monday of the previous week, the internist referred an elderly man with chronic productive cough for chest X-ray, with a clinical diagnosis of bronchitis. On Thursday morning, the internist received the radiologist's written X-ray report with a diagnosis of "probable bronchogenic carcinoma." The internist expressed his dismay that the radiologist had not called him much earlier with a verbal report. Visibly upset, the internist raised his voice, but did not use abusive language.

Scenario One Question:

How should the radiologist handle this conflict with the internist?

Scenario Two

The family and Community Medicine Division of a large-staff model HMO serves a population that is ethnically diverse. The senior management team of the HMO, spurred by repeated complaints from representatives of one racial group, has encouraged the division, all of whose physicians are White, to diversify. Several Black and Hispanic physicians with strong credentials apply for the open positions, but none are hired. Weeks later, a young female family physicians learns from several colleagues that the division director has identified her as a racist and the obstructionist to recruiting. The comments attributed to her are not only false but are also typical of discriminatory statements that she has heard the division chief utter. The rumors about her" behavior" have circulated widely in the division.

Scenario Two Question:

How should the young female family physician handle this conflict with the division chief?

Scenario Three

A manager who reports to the vice president for clinical affairs (VPCA) of a tertiary-care hospital hired a young woman to supervise development of a large community outreach program. During the first four months of her employment, several behavioral problems came to the VPCA's attention: (1) complaints from community physicians that the coordinator criticizes other physicians that the coordinator criticizes other physicians in public; (2) concerns from two community leaders that the coordinator is not truthful; and (3) complaints about written reports about the project that label and blame others. Sometimes in language that is disrespectful. The VPCA spoke several times to the manager about these problems. The manager reported other dissatisfactions with the coordinator's performance, but he showed no sign of dealing with the behavior. Two complaints come in, once from an influential community leader.

Scenario Three Question:'

How should the VPCA handle this conflict with the manager?

Scenario Four:

The medical school in an academic health center recently implemented a problem-based curriculum, dramatically reducing the number of lectures given and substituting small-group learning that focuses on actual patient cases. Both clinical and basic science faculty are feeling stretched in their new roles. In the past, dental students took the basic course in microanatomy with medical students. The core lectures are still given but at different times that do not match with the dental-curriculum schedule. The anatomists insist that they don't have time to teach another course specifically for dental students. The dean has informed the chair of the Department of Anatomy and Cell Biology that some educational revenues will be redirected to the dental school if the faculty do not meet this need.

Scenario Four Question:

How should the dean handle this conflict with the chair of the Department of Anatomy and Cell Biology?