Reading

DuBrin, A. J. (2019).Leadership: Researchfindings, practice, and skills (9th ed.).

Chapter 12: Communication and Conflict Resolution Skills (assigned sections only)

pp. 310-325 ("Listening as a Leadership Skill" through the end of the chapter)

The Holy Bible, New Living Translation, (1994, 2004, 2015).Tyndale House Foundation.

must include a minimum of two (2) citations from the text and have another academic source, and a biblical perspective

Communication and Conflict Resolution

Read Chapter 12 in the DuBrin text.

Communication and the Leader's/Manager'sRole in Resolving Conflict. Answer the following questions within your submission:

1. Briefly share a story about conflict you have witnessed and have direct knowledge about. Please refrain from using names or other identifying features when describing the situation, keeping your summary descriptive but anonymous. This can be in your workplace or family. Identify and explain how you would use the six negotiating tactics outlined in Chapter 12 (page 333) of the reading to bring resolution to the conflict.
2. Why is listening a fundamental skill for a leader/manager? Why would it be important in the story you just shared?