Real-World Case 12.1 A research project conducted by Geisinger Health System looked at the interaction between patients and their providers and pharmacists with medication lists were made available through a patient portal. For this research project, prior to an upcoming appointment, patients were able to review their medication lists and submit changes if the content was inaccurate. A pharmacist followed I up with the patient either by phone or secure online messaging. The pharmacist reviewed the information submitted by the patient via the portal, revised the medication record, and informed the patient's provider. The revision was also documented in the EHR along with the source of the change (Deering 2013). At McGill University Health Centre, a medication reconciliation research project was conducted using a newly developed web-based software tool, RightRx. The objective of reconciliation at the hospital level was focused on patient safety and to align the community and hospital medication lists (Tamblyn et al. 2018). RightRx provided a way to automate the drug information and to sort drug orders from physicians. This study concluded that "future development should focus on standardization of medication administration data, order sentences to support dose-based prescribing, and patient-friendly information about medication changes" (Tamblyn et al. 2018). Both studies focused on the use of electronic tools in the area of pharmacological management. Real-World Case Discussion Questions 1. In the research project conducted by Geisinger Health System, justify the use of a patient portal as a good tool for patient engagement. 2. Based on the Geisinger Health System research project, justify how the sharing of medication lists among patients, their providers, and pharmacists created an opportunity to improve patient safety. 3. For both research studies, assess the use of electronic tools (portal and web-based tools) and their significance.