Question
Recall a time that a service rep's use of negative communication techniques caused you to lower your opinion of a company and then discuss the
Recall a time that a service rep's use of negative communication techniques caused you to lower your opinion of a company and then discuss the possibility that similar interactions could permanently harm relationships with a customer.
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Auditing Cases An Active Learning Approach
Authors: Mark S. Beasley, Frank A. Buckless, Steven M. Glover, Douglas F. Prawitt
2nd Edition
0130674842, 978-0130674845
