Recently, some high technology companies faced serious problems with their product quality to the extent that these companies have to recall their products from the market after the initial launching. Your ex-colleague, Mr. Jordan Hee, is in-charge of the product and quality control for his production line in one of these companies. He has approached you for some advice on quality control and total quality management.

(a)Explain the importance of the control function in an organisation. Discuss the three (3) steps of a control process that you have learnt from this course, using your own words; and advise Mr. Hee on how to apply the final step of the control processes to address the quality control issue.

(15 marks)

(b)In recent years, Singapore has focused much on corporate governance for the business sector. Briefly state what is 'corporate governance', using your own words, and identify three (3) areas that can help a company improves its corporate governance practices. Provide relevant examples.

(10 marks)