Recently the employees of Chatterbox Enterprises, Inc. received a letter from the vice-president of operations explaining that a new production facility would be built in Chat land, Ontario. It was also stated that about one-fourth of the employees from the current Chat land facility would be transferred to the new facility, and if an employee wanted to volunteer for the transfer, they could do so by applying at the human resources office. Sam, a production supervisor, first went to Florence, a purchasing manager who had already volunteered to transfer, to discuss the possibility of becoming her inventory control supervisor at the new facility. Florence told Sam that Ruth, the current inventory control supervisor, would not be transferring and that she would consider his request.

31) The letter from the vice-president to the employees is an example of which type of organizational communication.

A) formalB) lateralC) upwardD) horizontal

32) When Sam went and talked to Florence, he was involved in which type of organizational communication?

A) diagonalB) horizontal C) downward D) lateral

33) If Sam had talked to his fellow supervisors in his own department prior to talking to Florence, he would have been involved in which type of organizational communication?

A) diagonalB) downward C) lateralD) upward

34) When Sam went to the human resources office and applied to transfer to the new facility, he was participating in which type of organizational communication?

A) lateralB) downward C) formalD) informal

35) Sam heard a rumor from a supervisor in another department that his transfer was approved two days before the human resources office called to confirm it. Sam first heard the news through which communication network?

A) all-channelB) chainC) grapevine D) wheel

36) Communication barriers can arise for cultural reasons. In collectivist countries managers tend to ________.

A) rely on formal reports and memosB) interpret communication more personally

C) ignore emotionally influenced messagesD) prefer more interpersonal contact