Redress refers to righting a wrong, and in the context of making purchases, refers to correcting a less than-satisfied purchase transaction. There are several alternatives available for remedying these situations. Sitting over lunch, Caleb and his friend Connor are commiserating about Caleb's purchase of a new refrigerator 2 days ago. After negotiating what he thought was a great price and having the new refrigerator delivered and his old unit hauled away, he discovered that the new unit's compressor doesn't work; thus, groceries worth approximately $100 were ruined. CALEB: I am so angry, I called the sales guy back and he said he was sorry, but that he doesn't have the authority to replace or repair the refrigerator. He also had the nerve to say that I should have known something was wrong when they accepted my offer. CONNOR: How much did you offer them? I didn't think that CALER: Three hundred dollars less than the price on the sales tag. I thought qualified me for sucker of the year. CONNOR: So what else have you done, and what are you going to do now? CALEB: Well, first I got out my old personal finance textbook, looked up the word "redress and read the recommended procedures. I also went online and did a search for "consumer affairs and consumer complaint advice. In both cases, found that the first recommended step was to: CALEB: Well, first I got out my old personal finance textbook, looked up the word "redress and read the recommended procedures. I also went online and did a search for "consumer affairs" and "consumer complaint advice. In both cases, found that the first recommended step was to: O file a claim in small claims court. O write both a nasty blog about the store and a letter to the local newspaper's editor complaining about the store's awful business practices. O ask the salesperson, supervisor, and store manager to address the issue, and then attempt to reach an amicable mutually agreeable solution. CALEB: So, I called and spoke with the sales guy's supervisor, and that didn't get me anywhere. I called four times, and he never returned any of my calls. I took time off work yesterday and went back to the store; I waited an hour until he came back from lunch. He said that he understood my problem but that there was nothing he could do without the store manager's approval When I asked to speak to the store manager, I found that he's at a national sales meeting in Cancun right now and won't be back in the office for another 10 days. Not only that, he's not calling in for messages while he away. Needless to say, I am CALEB: So, I called and spoke with the sales guy's supervisor, and that didn't get me anywhere. I called four times, and he never returned any of my calls. I took time off work yesterday and went back to the store; I waited an hour until he came back from lunch. He said that he understood my problem but that there was nothing he could do without the store manager's approval When I asked to speak to the store manager, I found that he's at a national sales meeting in Cancun right now and wont be back in the office for another 10 days. Not only that, he's not calling in for messages while he's away, Needless to say, I am not a happy camper. CONNOR: So, what else can you do? CALEB: There are several recommended procedures, including contacting Check all that apply. A lawyer, right away The refrigerator manufacturer's Consumer Affairs Department and even the company's president, if necessary All of his Facebook friends to tell them they should never deal with the store The Better Business Bureau and trade associations for the refrigerator manufacturer and the store of Caleb had purchased a car, instead of a refrigerator, and it had to be repaired four or more times for the same problem during the first year of ownership, what consumer protection legislation might he use to seek redress A lemon law O Mediation The cooling-off rule CALEB: Both arbitration and mediation are procedures for resolving disputes outside the court system and are available through, and sponsored by, different industry and government programs. Both mediation and arbitration use a third party to reach a solution. In mediation, the third party listens to each side and helps the consumer and the store or manuf ach a In mandatory arbitration, on the other hand, the third party listens to or reads each si Ich sd neutral and positions and then that is on both parties. biased CONNOR: Oh. That sounds scary, but not as scary as going to court. All those lawyers make me nervous ers Hear aircut herause the value of the CALEB: Both arbitration and mediation are procedures for resolving disputes outside the court system and are available through, and sponsored by different industry and government programs. Both mediation and arbitration use a third party to reach a solution. In mediation, the third party listens to each side and helps the consumer and the store or manufacturer reach a In mandatory arbitration, on the other hand, the third party istens to or reads each side's claims and that is on both mutually agreed-on solution 1-win-and-you-lose solution That sounds scary, but not as scary as gott - Both mediation and arbitration use a third party to reach a solution. In mediation, the third party listens to each side and helps the consumer and the store or manufacturer reach a In mandatory arbitration, on the other hand, the third party listens to or reads each side's claims and positions and then that is on both parties. makes a suggestion CONNOR: Oh. That sounds scary, but not as scary as going to court. All the renders a decision me CONNOR: I've heard people talk about a Do you know how they work or how they differ? CALEB: Both arbitration and mediation are procedures for resolving disputes outside the court system and are available through, and sponsored by different industry and government programs. Both mediation and arbitration use a third party to reach a solution. In mediation, the third party listens to each side and helps In mandatory arbitration, on the other hand, the the consumer and the store or manufacturer reach a that is on both third party listens to or reads each side's daims and positions and then parties. nonbinding legally binding CONNOR: Oh. That sounds scary, but not as scary as going to court. Al those lawyers make me nervous CALEB: I'm hoping that it doesn't have to go that far. Besides, this situation would be dealt with in small-claims court because the value of the refrigerator is between $500 and $2.500. Small-claims court is a Court that usually doesn't allow attorneys to participate. But I need to go to the county courthouse to find out the specific details