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Refer to the accompanyingaudio https://youtu.be/yYUvpYE99vg 1. What went wrong with this call? 2. How should the customer service representativehave handled this customer's call? 3. What

Refer to the accompanyingaudio

https://youtu.be/yYUvpYE99vg

1. What went wrong with this call?

2. How should the customer service representativehave handled this customer's call?

3. What steps would you take as a customer servicemanager to prevent a situation such as this from happening?

Please be sure to respond to atleast 2 of your classmates.

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