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Refer to the below House of Quality. Based on customer perception of the competitor A , assign the relative importance (x, 28, 22,20, 18, x)
Refer to the below House of Quality.
Based on customer perception of the competitor A, assign the relative importance (x, 28, 22,20, 18, x) for each of the customer attribute for the competitor A so that its strategy best fits with its market position. Hint: You need to figure out the value of X first.
Please show your response following the format of [attribute, relative importance] for each attribute. For example: [ Fast services, Y ] *Y here is a number that reflects the relative importance.
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