Refer to the Superior Care Health Group (SCHG) scenario as related in the chapter opening section, page 144, entitled Healthcare IT: Challenges and Opportunities. Assume you are in Braden's position and are doing the research to mitigate SCHG's SCRIPT errors.

For this case, complete the following:

What steps does Braden need to take to troubleshoot the problem?

Instead of contacting the vendor's sales department, who should have Braden called? Why?

Braden's problem was finally escalated to Tier 3 technical support. Does this mean the problem was likely a configuration issue?