Reference:

Chapter 8: Mayer, B. (2012). The Dynamics of Conflict: A Guide to Engagement and Intervention, Second Edition. San Francisco, Ca.: Jossey Bass.

Youtube Video: Interpersonal Communication Group Role-play | Conflict at the Care Home

Video link: https://www.youtube.com/watch?v=o9SwDo-Bl64

Step One: Watch the video role play paying attention to elements of negotiation that are or could be used in resolving the conflict between the two employees.

Step Two: Imagine you are one of the 2 health care employees in this care unit trying to address the scheduling conflict that has come up.

1. Identify which employee has taken the lead in the negotiation -- explain at what point in the conversation the negotiation has started.
2. What are the first steps the characters take to engage in a negotiation?
3. Take each character's point of view--how does each define the conflict? How do these definitions of the conflict shape their approach to negotiation?
4. What does each employee have to lose in a negotiation? What does each employee have to gain in a negotiation?
5. Which elements of the dialogue lean toward a distributive approach to negotiation?
6. Which elements of the dialogue lean towards an integrative approach to negotiation?
7. What "positions" and "interests" does each employee have in the negotiation?
8. What suggestions would you have to improve the negotiation technique of either employee?