Reference: Management: A Practical Introduction, 10th Ed., Angelo Kinicki & Denise Breaux Soignet Book

Based off Chapter 11

An individual's Emotional Intelligence helps them emphasize with people from all walks of life, regulate mood and keep emotions from overwhelming their critical thinking ability. Having a sense of one's Emotional Intelligence (EI) is fundamental to successfully managing a diverse workforce.

Give a recent news story article that (in your opinion) exemplifies how leaders/managers have used their Emotional Intelligence successfully or unsuccessfully in management situations.

Provide a reference from a website article ,journal blog, book etc. to back up your statement

Include the reference along with your statement