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Reference to be made to SRA code of conduct for solicitors 2019 and appropriate paragraph Kempstons' Family Department is acting for Tracey Bloodman in relation

Reference to be made to SRA code of conduct for solicitors 2019 and appropriate paragraph

Kempstons' Family Department is acting for Tracey Bloodman in relation to her divorce. She is frustrated at how long this is taking due to the problem of her husband's solicitors not replying quickly to Kempstons' letters. Tracey telephones Kempstons' Family Department asking them to contact her husband direct to find out 'what is going on and get things moving'.

What response the Family Department should give Tracey regarding this request to contact her husband?

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