Reflect back on two customer service events.

First situation should involve a simple buy where no price negotiation occurred. Some price negotiation did take place with the second situation. Some examples include eBay, Facebook Marketplace, Kijiji, and markets. Briefly describe the circumstances that precipitated your interaction with each sales associate or service provider.

Consider the following criteria: Type of Product, Purchase Time, Perceived Value, Branding, Other. Product ideas: laptop, renovation, pet purchase, haircut, vehicle Now, comment on the role of market demand on overall final price.

Review Module 7 on pricing tactics and strategies, and the role they have on the prices set. Review the following Sample Discussion to obtain a better sense of the material to include in your posting.

Sample Posting for Discussion #3

I have the perfect two customer service experiences to share! I stop by Tim Hortons every weekday morning and buy the French Cruller donut and double-double coffee (two sugar and two cream). The staff at the 16th Ave. N.W. location near SAIT Polytechnic know me. I have been a regular customer for the past 8 months. All prices were posted on their screens that was transparent in all Tim Hortons locations. No price negotiation has occurred. A visit generally took less than 10 minutes. This situation was different from shopping at the Crossroads Market. I visited the farmers market every Saturday. It is always a fun visit. Often I will meet family or friends to try food samples. Vendors were friendly and informative. Even after we agreed to buy a couple of pies, the vendor would offer a third pie for price and gave free cookies to go. Food vendors were just as negotiable. Their discounts on fruit baskets progressively increased during the day as they balanced off inventory left with projected sales. One time, we stayed until close and they sold their baskets for $2 each. This particular vendor said that her husband was transporting new fruit the next day, strawberries!