Reflect on your experiences in managing change to quality processes. Which tools have you used? Select a tool below that you have used as a focus point. Describe the tool, pros/cons, and its application in assessing and implementing change from your example. How did quality tools affect your outcome? Is there a tool below that would have better served the effort? If you have not used any of these tools, investigate a few of these. Describe an experience for which one of these tools would have improved the outcome of change management.

• Trigger tools
• Flow charts
• PDSA cycles
• Root Cause Analysis (RCA)
• Pareto charts
• Fishbone diagrams
• Histograms
• Failure mode Analysis (FMEA)
• Lean Six Sigma/Value Stream Mapping
• Total Quality Management (TQM)
• Malcom Baldrige criteria
• ISO 9001 for health care