Reforms at Arizona's Child Protective Services (now the Arizona Department of Child Safety)

• What are the environmental barriers to change?
• Are resources available to support the change?
• Is there consensus on what the goal of the change should be?
• How are the organization's employees likely to respond to the proposed changes? Why might employees resist change?
• Based on your research, do they appear to be transformational or transactional? Why or why not?