Relevant processes $($at least $2$ processes$)$

External entities

Relevant Data stores $($minimum $2$ data stores$)$

Relevant input & output data flows

Followed proper rules

Draw the Level $0$ DFD $($Data Flow Diagram$)$ from this senior:

Customer Service Gap: In the current digital era, response times, individualized care, and problem$-$solving

efficiency are frequently problematic areas for customer service in telecom firms. Omantel might face

comparable difficulties as many major telecom firms do$.$ Proposed Solution: Putting in place an Integrated

Customer Relations $($CRM$)$ System. By centralizing consumer data, this system would enable effective and

individualized customer support. Features like data analytics for individualized service offers, Al$-$powered

chatbots for quick responses, and a single platform where customer support agents can access all

pertinent client data are a few examples of what it might include. This solution would increase efficiency

by streamlining the business's service procedures and enhancing customer satisfaction. Network

Maintenance Gap: Ensuring the efficiency and dependability of a large$-$scale telecommunication network

through maintenance presents a big challenge. Inefficiencies or network breakdowns might result in lost

income and unhappy customers. Proposed Solution: A sophisticated system for monitoring networks. In

order to$,$ anticipate and stop network problems, this system would make use of machine learning

algorithms and real$-$time data analytics. It might have functions like remote troubleshooting, predictive

maintenance scheduling, and automated notifications for possible problems. Omantel can guarantee

excellent network performance and dependability by proactively managing network issues, which is

essential for both operational efficiency and customer pleasure. Both these proposed solutions leverage

modern information systems and technology to address current gaps in Omantel's processes. They are

intended to provide a more stable and customer$-$focused operational model and raise the general caliber

of services rendered by the business. Although putting these processes into place would cost money up

front, there would probably be long$-$term savings, improved client loyalty, and a positive impact on the

company's reputation.