Report Requirements:Write a report analysing each step of the service process and making a series of recommendations for service experience improvement. The recommendation must be based on theory and concepts taught during the first 4 weeks of the semester and should not exceed more than fifthteen hundred words

Criteria used to grade this task:

1.Examine challenges and complexities of the service operational management and deliverable

2.Analyse the role of service delivery and the customer dimension for businesssustainability

3.Understand the importance for a firm to be knowledgeable about its customers' expectations

4.Evaluate various techniques of collecting and using customer information and feedback.

5.Evaluate the requirements for professional tourism and hospitality business relevant to service culture