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Reporting, revenue operations and process improvement The ACME Enterprises sells commercial building automation software and offers extended services to its customers that have used their
Reporting, revenue operations and process improvement The ACME Enterprises sells commercial building automation software and offers extended services to its customers that have used their App for 2 or more years. These extended services are offered for a maximum of 2 years. In the data below (Page \#2), you can see a report of 40 customers that are enrolled in this program. You will be reporting about the extended services program in the Q2, 2021 review. The team joining the review is interested in understanding the performance of the program in Q2, 2021 compared to Q1, 2021, and the projected performance for the end of the year (performance = total revenue generated). The team is also interested in a revenue projection for these 40 customers for the total duration of the program (total revenue created by the program.) Please write a one page report summarizing your findings and upload it to Moodle. Feel free to make the assumptions that you find reasonable. More information: Economic milestones: - Milestone 1 ( $1,000CAD) - at the time when Process 1 starts. - Milestone 2 ( $800CAD) - at the time when Process 3 starts. - Milestone 3 ( $750CAD) - at the time when Process 4 ends. - Milestone 4 (\$1,500 CAD) - at the time when Process 6 ends. - $2,000 CAD per month after the end of Process 6 but no longer than 24 months after the start of Process 1. About the process: - The extended services offer has six sub-processes in it. - The six sub-processes are purely sequential (the next process immediately starts once the prior ends). - The following data shows when those processes started and ended. Feel the gaps using the forecasting technique you see appropriate
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