Request For Proposal

In this scenario the Commonwealth of Pennsylvania through the Governor's Office of Transformation, Innovation, Management & Efficiency (GO-TIME) seeks to create a pilot Continuous Process Improvement program to be used throughout the enterprise. The goal of the program is to create a method for commonwealth employees to use that focuses on collaboration, partnerships and continuous improvement to help make a government that works better for Pennsylvanians.

The commonwealth recognizes there are many government services online, such as filing taxes and registering a vehicle. However, inefficient processes still exist which are cumbersome to employees, result in valuable data being locked away in filing cabinets, and provide less than optimal services to citizens. While the Commonwealth is constantly striving to meet the demand for services and improve the quality of interactions with the public, it does so in an environment of limited resources. By adopting more modern processes, it is expected that a system can be created to improve services to citizens, increase employee efficiency, and create a culture of Continuous Process Improvement (CPI).

Many states have incorporated CPI methodologies into their daily operations to identify, reduce and eliminate the non-value added tasks that lead to inefficient processes. By implementing a commonwealth-wide CPI program, to build capacity within the agencies under the Governor's jurisdiction to successfully implement CPI initiatives, there will be a change in the culture of state government to deliver increased efficiency and higher quality services.

The commonwealth has identified the following objectives for this proposed program:

1. General. The Office of Administration's (OA) GO-TIME office is seeking proposals from qualified contractors to provide training and implementation support with the documentation for an enterprise CPI program.
2. Specific. The selected Contractor shall:

1.Develop a program framework to create a Center of Excellence.

2. Develop and conduct employee training and certification programs

3.Assist with the implementation of process improvements in partnership with GO-TIME and select agency Champions

1) utilize Lean Six Sigma (LSS) tools (Kaizen events)

2) provide best practices to ensure value is delivered by the Office.

3. 4. : ' ROPOSAL UIDELINES This section of the Request for Proposal should provide a description of what each responding organization's proposal should contain. It should also include a timeline within which all proposals must be submitted. Any requirements that must be included in each proposal should be described in detail in this section of the RFP. PROJECT PURPOSE AND DESCRIPTION This section of the Request for Proposal should provide the purpose and description of the project or work to be performed in as much detail as possible. In order for companies to submit accurate proposals, they need the details of exactly what work needs to be performed and the purpose of the work. The purpose of the work is important because sometimes bidders may be able to provide different but more effective solutions. The purpose of this project is as follows: Project Description: PROJECT SCOPE While the project description provides bidders with general information about the project, this part of the Request for Proposal should include detail of what exactly is required for the project as well as what is not included as part of the project. In addition to the description of the project, this section should detail any additional work required to achieve the desired result (i.e. research, coding, etc.). Dvnrmerr unn Dnnnne ,n AN\" Dnnmn'r Tin/mt 1w